established to provide quality products of renowned manufacturers and offer engineering services to the housing, chemical industries, commercial buildings, Data Centers and corporate and such other establishments.
GEPL have many written procedures like designing and preparing budgets emails and letters. However they also have written a set of guidelines for all staff and outlining expected behaviors such as cleaning a work site at the end of each day being helpful and courteous to customers and being punctual to work sites.
As a part of business planning process, the management made notes of procedures and will employ the services of professional writer to create an operations manual.
Staff meetings will include discussions on sales techniques and customer service.
Feedback forms for customers will always include a question on staff performance and manner to capture all kinds of feedback.
The operations of M/s. GRAPID ENGINEERING PVT LTD maybe state centric to begin with but the reach is country wide, having close contacts with the industries and establishments, situated all over the country. In General, the commercial operations of the company come under three categories.
Unlike others in the market the professionally trained personnel of GEPL approach the customers to identify the product application and indicate products suited to the customer’s requirements and then suggest from vast range of the product most suited for them. Troubleshooting and attending to clients also form part of the task.
GEPL ensures quality in all activities, from concept to commissioning with commitment by implementing the latest technology and endow with a world – class service to the client. Effecting continuous growth, taking into purview the position, responsibilities and total concern to the business and social environment. Emerging as a leader in the preferred field with innovation and involvement. To construct a positive outlook and work culture, by invariable improvement of skills of men and materials.
GEPL staff will visit client’s places to discuss projects and sign contracts.
This provides a level of customer service that client’s like when considering large projects as well as being able to offer more services for their sites upgrade.